OpensourceCRM' Approach

OpensourceCRM is an international consulting firm that provides enterprises with online business solutions that leverage the next generation of internet technologies and approaches.

Along with the change in how the Internet is utilized by enterprises and customers to interact with each other, the way Internet, business applications and human layer services are designed, delivered and managed has also drastically changed.

The OpensourceCRM' approach to the next generation of Internet applications combines the power of three concepts:

• The culture and the power of Internet communities, commonly referred to as Web 2.0
• Next Generation Internet platforms in specific areas including: media and publishing, consumer products, e-commerce, online customer support
• An open innovation based on integration of Internet, business applications and human layer services

Why OpensourceCRM?

OpensourceCRM brings value to customers and shareholders by becoming a world leading company of open source services which provides organizations with both strategies and techniques to revolutionize open innovation. In the software industry, the major innovations take place in the open source world where we grow as our clients go to the next stage, and knowledge shared by us will then be returned to communities.

OpensourceCRM is the only one company in Japan which supports open source communities in the business application areas while delivering solutions built on them to maximize return on investment on the clients' side.

One of the strengths of our company is that we also have optimal solution sets to offer when our clients want to implement a new strategy as pragmatically as possible. At OpensourceCRM, we focus on continuously and effectively improving business information and processes, while assuring they are web-accessible. We succeed by offering a wealth of products and services across the information and business process disciplines which are critical to mission of our clients.

Gold Partner of SugarCRM

OpensourceCRM believes that there is more to your customer relationship management strategy than just a CRM system. Understanding your customers' needs, and designing a set of processes to address those requirements is as crucial as the information technology solutions. Based on our expertise in implementing CRM solutions and having a clear view on how to leverage open source software where appropriate, OpensourceCRM is able to help you define the business processes critical to serving your customers as well as deploy the systems that support those processes.

OpensourceCRM is and always has been with client to define and implement solutions that enable customers to interact directly with your company through "e-channels". Beyond installing, configuring, and customizing open source CRM solutions, OpensourceCRM can help you integrate these applications with your current in-house systems to ensure seamless customer interactions.

In response to growing demand for Sugar commercial open source products in the Japanese market, SugarCRM and OpensourceCRM provide OpensourceCRM partners with benefits which include access to special partner Japanese language pack access, reselling rights to Sugar commercial versions, and fully localized sales and marketing tools.

Partnership Benefits

Working strategically with SugarCRM, OpensourceCRM will expand its current partner program to J-Gold, J-Silver and J-Bronze partners in order to more effectively answer the growing demand for Sugar in Japan. "J" stands for the joint-efforts between SugarCRM and OpensourceCRM besides meaning Japan. J-Gold, J-Silver and J-Bronze partner programs cover all the benefits offered by SugarCRM as Gold, Silver and Bronze partner programs. Now OpensourceCRM has become the only company in Japan who can offer these partner programs. The programs will be offered to systems integrators, ASP providers, and any companies interested in conducting business with SugarCRM. Special benefits include:

• Access to the Japanese language pack developed for Sugar by OpensourceCRM
• Rights to resell Sugar commercial subscriptions and value added services
• Increased profit margins (dependant on level of partnership with OpensourceCRM)
• Japan-based sales and technical training
• Japanese language sales and marketing tools
• Ability to provide Sugar on-demand (for J-Gold partners)
• Promote partner company introductions on homepages of SugarCRM and OpensourceCRM.

Partners

OpensourceCRM believes that providing the best service to our clients requires a combination of partners, culture, methodologies and technologies. We form alliances with leading companies whose solutions and services accelerate our competencies to deliver the highest quality business solutions which leverage open source software.

Our approach is to select a limited number of key alliance partners based upon what OpensourceCRM sees as the recurring requirements in the enterprise business solutions our customers seek to enhance.

OpensourceCRM' relationships with the following companies allow us to design and deliver diversified services and solutions to our customers that go beyond the capabilities of a single professional services or product company:

International Partners

	SugarCRM Gold Partner
	rPath ISV Partner
	Open Logic Marketing Partner

Gold Partners

	SOFTBANK TECHNOLOGY CORP.
	NEC Corporation
	Fujitsu Social Science Laboratory Ltd.

Bronze Partners

	Ascendia Inc
	Cyclicks, Co., Ltd.
	Grand Design
	Synthe Base Inc.
	Systemplanet Co., Ltd.
	TECHSTAN INC.

Technical Partners

	Open Source Japan Ltd.
	Zend Japan, Ltd.
	RAZONA Inc.

Customers

Our customers are from a wide variety of societal and industrial-academia sectors including information & technology, manufacturing, research & development, government and healthcare. Among them are as follows:

• NTT Learning Systems
• Toyota Motor
• Toyota Motor Dealers
• Oki Electronics
• Oki Human Network
• Bayer
• Aventis
• Bristol Myers Squibb
• SoftBank Technology
• SoftBank BB
• Fujisu Social Science Laboratory
• Japan Information Communication Development
• Nomura Research Institute
• Japan Research Institute
• Fuji Research Institute
• NEC
• Microsoft Japan
• NTT Communications
• Anritsu
• Asahi Beer
• C. Ito
• Waseda University
• Shibaura Institute of Technology
• Tokyo University of Science
• Tokyo Institute of Technology
• Tokyo University of Agriculture and Technology
• Nippon Institute of Technology
• Yamaguchi University
• Kyushu University
• Nagaoka University of Technology
• Niigata University

Research

We are also very unique in maintaining and fostering productive collaboration with Waseda University Business School, one of the best business schools in Asia Pacific region. This collaboration enables us to quickly exchange knowledge and experience, and form the state-of-the-art solutions that have been tested and validated.

In producing innovative solutions, OpensourceCRM' consultants and top tier academicians always function collaboratively as a team. They work closely and continuously from early identification of the problem to the implementation of action plans. OpensourceCRM' expertise in open innovation in business and technology management wins attention from the top level research-based universities in Japan. OpensourceCRM acts as a research and advisory agency to the academic society of technology management consisting of:

• Waseda University
• Shibaura Institute of Technology
• The University of Science
• Tokyo Institute of Technology
• Tokyo University of Agriculture and Technology
• Nippon Institute of Technology
• Yamaguchi University
• Kyushu University
• Nagaoka University of Technology
• Niigata University

About Us

Office

OpensourceCRM, Inc. UtokuTamachi Bldg 5F, 2-13-7 Shibaura, Minato-ku, Tokyo 108-0023, Japan URL: http://www.osscrm.com/ Phone: +81-3-6436-0150 Fax: +81-3-6436-0157 Paid-in capital 171,680,000 yen

Investors

• Zeal, Corp.
• SoftBank Technology Corp
• Mizuho Capital
• WERU INVESTMENT Co.,Ltd.
• Resona Capital Co.,Ltd.

Press Release

• SugarCRM Expands in Japan With OpensourceCRM Strategic Partnership [01.17.2007]